NIST Readiness Assessment – The Roadmap to Improving Your Cybersecurity Program

Welcome back! In our previous post on the NIST Cybersecurity Framework (CSF), we explained how the core functions of the framework act as universal guidelines for enhancing an enterprise’s cybersecurity practices. In this post, we’ll go over how an enterprise is categorized based on the NIST CSF assessment. When it comes to cybersecurity, there is […]

NIST Cybersecurity Framework – The Guide to Building a Mature Cybersecurity Program

Cybersecurity risks have been prevalent ever since technologies started playing a crucial role in running a business. And with the ever-increasing complexity of business operations, companies are focused on building robust cybersecurity strategies for risk mitigation. The NIST Cybersecurity Framework (CSF), as mentioned in our previous article in this series, provides a systematic approach to […]

How the NIST Framework Can Help Transform Your Cybersecurity Posture

Technologies have become a part of almost every business today. But as much as technology is becoming instrumental in enhancing business service delivery and contributing to a company’s success, it is also necessitating companies to devise a protection plan from cybersecurity attacks. Building a robust cybersecurity governance framework is crucial to keeping cyber attacks at […]

How ServiceNow Service Mapping Can Help Enterprises Deliver Better Customer Satisfaction

When you are running a business, it is important to set up a process or a solution for your IT to understand the technology stack—how your applications operate, how they collaborate with other components, and so on—of the IT-enabled services that your enterprise delivers. This process is called Service MappingService Mapping is essential to identify […]

Highlights of ServiceNow San Diego Release

  The growing complexity in workflows is driving the need for innovation and automation to revolutionize work across enterprises and deliver personalized customer experiences. There is an ever-increasing demand from end-users and customers looking to interact and work whenever, wherever.  ServiceNow delivers on this demand in the San Diego release, and more. ServiceNow has always […]

Modernize Your Business with a ServiceNow Managed Service Provider (MSP)

Most enterprises in the modern-day rely heavily on IT, be it their in-house IT teams or outsourced from third-party vendors (Managed Service Providers). A majority prefers the second option more since it helps them save development and maintenance costs as there is no need to hire full-time employees, and they can use development services from […]

Top 5 Strategies to Drive Customer Service Innovation

Customers’ buying decisions in the current hyper-connected world are driven by the information they’re obtaining from various online sources such as websites, blogs, videos, discussion forums, and social networking platforms. By the time they enter the buying funnel, they already know what they want and how much they want to pay for it. And, it […]

Roadmap to Transforming Healthcare Customer Service with ServiceNow

The healthcare industry has undergone many technological changes and has evolved with time. Even so, healthcare providers are massively focused on their practice, which involves treating as many people as possible. Undoubtedly, this is their number one priority. However, this priority often becomes a reason to overlook other sides of the practice such as patient […]

Why is Customer Experience Important in Healthcare and the Role of a CSM Platform?

Customer experience matters the most for business growth in any industry. Likewise, in healthcare too, the customer is at the core of all business operations. The healthcare industry is growing rapidly and becoming customer centric. Today’s healthcare customers/patients want constant support and a better customer service experience consistently. The Evolving Importance of Customer Service in […]

The Highway to ServiceNow GRC Maturity

Governance, risk, and compliance is a crucial area of focus for many enterprises. Be it small, medium, or large enterprises, they have started investing time and money towards their GRC maturity program to achieve operational excellence with a better risk remedial plan in place. Cross-functional integration between departments establishes transparent communication to all the business […]