What is a Maturity Model?
Maturity model is a tool that focuses on the linear development of a company’s operational state from its initial or the current stage of maturity level to the highest level of maturity.
Technological implementations would come into this picture where the stakeholders need to ensure that the technologies/solutions are seamlessly and efficiently integrated into their processes to reach a state where they are handling their business in a more organized manner. And these improvement processes or the road to the highest level of maturity can be finite or infinite depending on what strategies or solutions are being implemented.
That said, gone are the days of traditional business operations. AI and automation are becoming the go-to solution solely because manual processes are time-consuming, inefficient, and highly error-prone. ServiceNow helps enterprises transform and modernize their business operations through automated solutions.
This blog post throws light on how enterprises can advance their business operations with ServiceNow and how the ServiceNow maturity model works.
ServiceNow: A Comprehensive Solution for Enterprises
- Aligns IT with business operations seamlessly and enables enterprises in reaching their business goals more efficiently.
- Reduces or altogether eliminates unnecessary back and forth communication among employees and IT teams.
- Enables managing and resolving customer service requests instantly through AI chatbots and advanced self-service portals.
- Assists in managing application vulnerabilities and security threats proactively
- Helps connect enterprise security and IT teams through a centralized platform to respond to security issues promptly.
- Bringsbetter governance, enhanced adherence to stringent regulatory requirements, and helps implement advanced risk management strategies.
ServiceNow Implementation Maturity Model:
When it comes to ServiceNow implementation, knowing where to start, how to start, and what to consider becomes crucial to derive maximum ServiceNow ROI. And this requires conducting a maturity assessment of the enterprise to understand at what point it needs appropriate solutions, where the business lacks efficiency, and how the solutions should be implemented. CIOs need to ensure that ServiceNow implementation is well-aligned with their enterprise’s business goals and objectives. To keep going up the maturity curve, it is important to make sure that at every stage of maturity, the management’s capabilities are optimized for seamless ServiceNow implementation and that the personalized action plan does not limit future growth opportunities.
That said, it is sensible to implement ServiceNow one step at a time, experiment, and see what works and whether the implemented solutions act in favor of the enterprise, thereby paving the road to higher maturity.
The 4-Stage Maturity Model for Efficient ServiceNow Implementation
Adopting a maturity model helps identify areas of improvement and change the predominant structure of an enterprise’s business operations from their current state to a more optimized state. While an all-at-once approach can be fast, a phased approach to ServiceNow implementation is essential for assessing potential gaps and achieving the desired outcomes. And, here’s a 4-stage maturity model enterprises can adopt for successful ServiceNow implementation:
Stage 1: Establishing Strong Foundation
Stage 2: Modernizing Operational Processes
Stage 3: Transforming Capabilities
Stage 4: Driving Business Forward:
Continuously analyzing the market and the company’s performance by implementing ServiceNow’s Performance Analytics tool is essential to keep upgrading and be in the spotlight consistently.