Vaccine Administration Management (VAM)
Customer Service Management (CSM)
Field Service Management (FSM)
The ServiceNow’s Field Service Management (FSM) application enables enterprises to manage location-based work effectively and safely. ServiceNow’s Rome release brings enhanced and updated features for FSM as mentioned below:
This feature enables enterprises to efficiently plan and execute work for complex tasks. The crew members can work together (as a team) on the assigned tasks for a stipulated time – maybe for hours, weeks, or months. The crew leader tracks the work contributions by the members and manages the crew.
Governance, Risk, and Compliance
- New UI and role-based workspaces: Rome release has brought an entirely new UI and workspace experience for all the modules of integrated risk management (IRM). The new 360-degree-view workspaces provide visibility into complex and interconnected GRC data. Users can perform day-to-day activities efficiently with issues, tasks, and quick links all in one workspace.
- Risk Management Portal: The new risk management portal enables seamless data exchange between the first and second line of defense in the risk management organization. With this single simplified portal, users can register risk events and monitor open risk issues.
- Privacy Management: The new Privacy Application helps enterprises manage risk and compliance in real-time. The improved data discovery capabilities identify where the sensitive data is stored. Privacy management feature can be seamlessly integrated with the core IRM capabilities. It drives smart automation and facilitates auto-assignment, and continuous risk and control monitoring across the organization.
- Business Continuity Management: This feature helps enterprises plan and execute a business continuity management program to recover from business disruptions. The crisis map of this feature allows users to track disaster events around the world. It sends communications before, during, and after crises through the crisis management integration with Everbridge.
What we’ve discussed above is just a fraction of the entire list of features available and enhancements made to different ServiceNow solutions in the Rome release. KANINI is a premier partner of ServiceNow and provides ServiceNow consulting and implementation services across CSM, FSM, GRC, VAM, etc., helping enterprises achieve operational excellence. If you are interested to know more about what’s new in the Rome release for each of the ServiceNow modules, and how they can be helpful to your business growth, register for our Webinar on the Rome Release or reach us at email@example.com.
Ravi works as a ServiceNow Consultant and Practice lead at KANINI. He brings close to 15 years of experience in the IT industry and has strong program & project management skills spanning ServiceNow, Resource Management, Solution Design, and Service Delivery. He has a proven track record of helping enterprise customers leverage ServiceNow platform efficiently.