Most enterprises in the modern-day rely heavily on IT, be it their in-house IT teams or outsourced from third-party vendors (Managed Service Providers). A majority prefers the second option more since it helps them save development and maintenance costs as there is no need to hire full-time employees, and they can use development services from the vendor when needed, instead of putting their efforts into software development on an ongoing basis.
When it comes to the latter, i.e., choosing Managed Service Providers (MSPs), businesses need to understand all the nitty-gritties of partnering with an MSP to get the best value. So, what is an MSP, and how can you modernize your business by leveraging an MSP? Let’s find out!
Managed Services: The Current State
A Managed Service Provider (MSP) is defined as an external team that has specific expertise in a particular field (mostly IT) and offers its services to an organization while being accountable to the organization for all the resources deployed at its service. In short, an MSP is an expert helping hand that looks after the grunt work of your IT requirements and maintains transparency and accountability to your organization.
The managed services market had a net worth of $152.05 billion in 2020, which is expected to reach $274.20 billion by 2026, growing at a CAGR of 11.2%. With time, more and more companies are shifting towards managed services and for all good reasons. 59% of the companies have already transitioned from the traditional break-fix model to a managed service contract model. The main reason for such a transition is that MSPs bring their deep expertise in a specific service area combined with technology to the table.
Moreover, MSPs improvise and make changes in business processes, tech infrastructure, and management practices as per your needs. You only pay for what you use and the duration you use the services for – pay as you go! If you don’t require their services anymore, you can always choose to end the service contract for the time- being.
Why do You Need a ServiceNow Managed Service Provider?
If you are looking to adopt ServiceNow, you may need to follow a rigid implementation framework, and pay a high upfront fee for the entire year for a specific number of licenses. However, utilizing the services of a ServiceNow MSP can help you drive transformation and boost process efficiencies in your organization with a state-of-the-art cloud platform.
You don’t have to worry about anything regarding implementation because your MSP will take care of that. The MSP will help you meet your requirements through their years of business expertise, advisory, and a team of strong ServiceNow-certified developers, etc. That is why you need an MSP that offers affordable and flexible options for leveraging the power of ServiceNow and its advantages.
What Can You Expect from a ServiceNow Managed Service Provider?
In today’s post-pandemic world, a managed service provider can become your greatest hope for surviving and thriving your business. An MSP’s services can be wide-ranging – from security, IT maintenance, support to data backup, business process streamlining, network administration, and anything else that is required to keep all stakeholders of your organization connected.
Not only are MSPs helping organizations keep the lights on, but they are providing huge opportunities for pursuing digital transformation. A truly efficient ServiceNow MSP can offer the following 5 key benefits to your organization:
1. Affordability and Flexibility
An MSP offering is comparatively much more affordable than a full-fledged implementation of ServiceNow. There is no minimum Annual Contract Value (ACV) with an MSP, and you get the flexibility in terms of the number of licenses.
It means that it allows you to start with just one license, and you can increase the number down the line if and as you want to.
Moreover, MSP offers a consumption-based model with pay-as-you-go options that are highly flexible and don’t demand an upfront fee for an entire year. Your organization will also be spared the cost of infrastructure investment, maintenance, and hiring new people with relevant skills to run ServiceNow.
2. Total Control with No Stress
You can just sit back and relax while your ServiceNow MSP takes care of running your ServiceNow instance as per your requirements. You always have an on-demand partner by your side that will never call in sick and will be available 24/7, 365 days a year at your disposal. Not only this, but you can use your MSP’s years of experience and get a strategic advantage over your competitors without going through the hassle of hiring and training your own resources.
3. More Time to Focus on Your Business
Since the MSP will be taking care of your ServiceNow requirements, you will have a lot of time in hand that you can use to address more pressing concerns that are impacting your business. Focus on your core business and make strategic decisions and innovations that can help your business grow. You can pay attention to your organization’s real purpose – delivering great customer experiences – rather than being tied down with IT tasks that will consume your time, money, and energy. And why do that when you have an MSP handling all the back-end functionalities and technicalities effectively?
4. Maximized Value and ROI
By having a ServiceNow MSP, you can make good use of all the functionalities and benefits of ServiceNow at a fraction of the cost of a full-scale ServiceNow implementation. Not only this, but your ServiceNow MSP can also help streamline your processes, optimize IT productivity, and boost efficiency, which will eventually increase the return on your IT investment.
Your MSP will bring the latest, upgraded versions of software to spare you the expense of buying them. Also, being absolved of infrastructure and maintenance costs is a great way of maximizing value & ROI.
5. Foster Innovation and Accelerate Your Digital Journey
In today’s digital age, IT and business leaders are heavily focused on realizing the business value and driving continuous innovation.’ Post-Covid, the primary goal of an organization is to deliver connected experiences by creating and implementing digital workflows as quickly as possible and drive customer loyalty. Your MSP will invest in modern technologies and bring value to your organization. Then, working side-by-side with you, your MSP can use advanced analytics and rapid prototyping to create value, unlock productivity, and drive innovation.
That said, the best MSP becomes the strategic IT partner to your organization. It’s all about making the right decision and choosing the right service provider to modernize your business with ServiceNow. You need to evaluate all your needs, expectations, and requirements before choosing an MSP offering. KANINI is a premier ServiceNow partner, and our ServiceNow MSP offering helps you drive your enterprise’s vision of improving operational efficiencies by solving common yet complex problems using ServiceNow’s easy-to-manage cloud-native approach. Contact us to know more about how KANINI can help you accelerate digital transformation and your business growth.
Joshua is a process improvement thought leader and digital transformation expert at KANINI. Over the past 15 years, his focus has always been on achieving organizational maturity and enhancing business processes through implementing tools and workflows to drive transformation initiatives. With experience in multiple verticals from – manufacturing to healthcare, Joshua brings a practitioner’s perspective when working on business solutions and goals to allow him to advise and guide on industry and process best practices.