The growing complexity in workflows is driving the need for innovation and automation to revolutionize work across enterprises and deliver personalized customer experiences. There is an ever-increasing demand from end-users and customers looking to interact and work whenever, wherever. ServiceNow delivers on this demand in the San Diego release, and more.
ServiceNow has always been focused on enhancing digital workflows and enabling organizations to improve their operational efficiencies. The San Diego release of the ServiceNow includes new applications, additional features, and fixes to its existing applications and solutions that help improve overall organizational performance and establish a full-featured, enterprise-wide workflow system. This blog post discusses the highlights of the ServiceNow San Diego release.
ServiceNow San Diego Release: New Features and Updates
From its previous Rome release, ServiceNow has been enhancing its applications and modules by bringing some significant updates in its San Diego release. The following upgrades are part of the San Diego release:
a) Customer Service Management
ServiceNow Customer Service Management (CSM) ensures a hassle-free experience for your enterprise’s clients, leveraging advanced digital workflows and automation. Along with considerable functionality and features, the San Diego release brings the following enhancements and updates to this module:
1. Configurable Workspace:
2. Language detection:
3. Profanity filtering:
4. UI enhancements:
ServiceNow DevOps helps organizations configure data and manage workflows efficiently between development and operations teams through integrated systems. Additionally, the San Diego release has brought in the following DevOps updates to enhance operations further:
1. Onboarding catalogs:
2. UI enhancements:
3. GitLab integration:
- Enables users to integrate GitLab Repository as a coding tool with the DevOps Integrations program.
c) Field Service Management
ServiceNow Field Service Management (FSM) leverages modern technologies to enhance service delivery processes and collaborate between customers, field resources, and operations. The following are the updates with regards to field services management in the San Diego release:
1. Soft booking:
2. Dispatcher workspace:
3. Crew management:
5. UI enhancements:
d) IT Service Management
ServiceNow IT Service Management (ITSM) enhances your IT services, ensuring employee productivity and delivering quality services to the end-users through digital workflows. To further personalize the services, the San Diego release brings the following advancements for ITSM:
e) IT Operations Management
ServiceNow IT Operations Management (ITOM) helps analyze IT operations data across organizations and predict workflow issues before they occur, through machine learning models and technologies. Here are a few advancements that the San Diego release brings in for ITOM:
f) App Engine Studio:
Through automation and low-code deployment, the App Engine facilitates the creation of customized applications. For the Now platform App engine, the San Diego release includes the following updates:
g) Now Intelligence:
Now intelligence that possesses a series of in-platform applications such as Reporting, Performance Analytics, and NLPs has gone through a few updates in the San Diego release.
h) HR Service Delivery:
Joshua is a process improvement thought leader and digital transformation expert at KANINI. Over the past 15 years, his focus has always been on achieving organizational maturity and enhancing business processes through implementing tools and workflows to drive transformation initiatives. With experience in multiple verticals from – manufacturing to healthcare, Joshua brings a practitioner’s perspective when working on business solutions and goals to allow him to advise and guide on industry and process best practices.