Transformation of Security Operations

Security Operations for the Connected World

As the world races to complete digital transformation and is embracing new technology stacks, the potential for innovation and business growth is immense. It’s a fascinating time for organizations of every kind – the world is shifting under our feet as we speak. But with all this advancement comes the associated increase in security risks. As we move more and more data onto cloud-based platforms and increase the speed and momentum of new software implementations, it’s imperative to be mindful of the growing cyber-security risk that comes with it. This risk requires all companies to reimagine their security operations and place the necessary checks and balances to minimize risk while still allowing innovation to thrive. This balancing act is an essential part of any company’s strategy for the near future. Ignoring it can result in some very costly mistakes.

Why Does It Matter?

A report from Cybersecurity Ventures predicts that the damages from ransomware will reach $20bn this year and that every 40 seconds, a business falls victim to one of these breaches.

The problem is universal, and it continues to get worse. When a vulnerability is exploited, the financial costs are significant and, in some cases, even existential. But beyond that, the reputational risk is also substantial. Customers and clients place a lot of trust in the companies they entrust their data with, and one breach is enough to destroy that trust forever. Customer loyalty takes a lifetime to build and can disappear in an instant if there are slip-ups In such a competitive marketplace. At its essence, it’s important to acknowledge these risks for what they are and then seek to ensure that your company manages them appropriately.

Automate to Improve Response Times

To ensure effective cybersecurity operations, it is essential to eliminate the manual components involved in it. In addition to impacting speed, manual tasks also introduce human error, which should be avoided at all costs, especially when the stakes are high. Market reports suggest that the AI cyber-security market is expected to surpass $38bn by 2026. Companies looking to transform their operations should be doing all they can to automate because it dramatically improves their ability to respond appropriately. 

Another critical component of a successful security operation transformation is consolidation. All too often, the security team is having to collect information from a wide variety of sources, and they don’t have the full, holistic view of what’s going on. When this is the case, it results in a lot of duplicated work and an inability to leverage economies of scale because you are fighting individual fires all over the place. 

Optimize Workflows to Improve Speed, Accuracy & Efficiency

Security workflows require inputs from different people from across departments. When these inputs are combined with the data sources things tend to get a little complicated. One of the common challenges that businesses encounter is poor workflow management that evolves over time. Initial practices become redundant, creating various obstacles required to maintain a seamless workflow system.

It is ideal for an organization to re-evaluate its workflows regularly and look for opportunities to optimize them further. Though critical, optimizing workflows regularly isn’t feasible for organizations as it is a very time-consuming process. This is why it helps to have an eternal consultant who can come into the business with a fresh set of eyes, diagnose and observe, and then help implement the tweaks necessary to optimize the essential workflows. Also return the system to its most efficient state. Small changes here can go a long way when it comes to security.

Summing Up

The rapid changes impacting security operations are massive; more distributed users, more security and IT staff working remotely, budget cuts, and higher reliance on resiliency. If organizations were just getting by before with manual processes and disjointed tools, the new environment has made it much harder to maintain security. With ServiceNow, implementing many of these paradigm shifts is now more accessible and more scalable. Many ServiceNow users took advantage of ServiceNow Security Incident Response and Vulnerability Management to help predict, prevent, and automate security operations across their entire enterprise.

Say Hello to a Secure Digital Transformation.

Here at Kanini, we are a certified ServiceNow Premier Partner, and we offer implementation and consulting for ServiceNow. We have helped a wide range of clients bring about these changes to their organizations. We are passionate about digital transformations that easily scale and building sustainable solutions that are user-centric. Talk to us if you have any questions on Security Operations or Governance or get a free consultation on how you can leverage our ServiceNow SecOps and ServiceNow GRC to improve your resilience and security.


Joshua Smith

Joshua is a process improvement thought leader and digital transformation expert at Kanini. Over the past 15 years, Joshua has focused his career on achieving organizational maturity and enhancing business processes through implementing tools and workflows to drive transformation initiatives. With experience in multiple verticals from manufacturing to healthcare, Joshua brings a practitioner’s perspective when working on business solutions and goals to allow him to advise and guide on industry and process best practices.