Our client is a major national bank with a large online banking platform that allows customers to access their accounts, pay bills, sign-up for banking products, and transfer money among various other banking services through their website and mobile app.
When the bank first approached us, it had been facing numerous API-related issues on its online banking platform. We did an in-depth analysis of their current processes. Some of the API-related challenges that came to the forefront included –
All these API-related gaps impacted service delivery and customer experience, resulting in missed sales/cross-sell/upsell opportunities, and jeopardized portfolio expansion for an overall increase in business revenues and reputation.
The profitability, performance, and reputation of their business – all was at stake and our client needed a long-term solution to optimize the performance of APIs and improve the overall user experience on their banking platform.