Case Study

Enhanced Patient Engagement with EHR Patient Portal Modernization

A top EHR provider modernized its patient portal, creating a user-friendly web and mobile app for better patient engagement.

A reputed EHR provider built a flexible patient portal that was accessible via web and mobile, streamlining workflows and increasing patient engagement.
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Industry & Region: Healthcare, US

Tech Stack: Frontend Development: React (Web) & React Native (Mobile), Backend: .NET, API Testing: Postman

Client Overview
Our client is a leading provider of Electronic Health Record (EHR) solutions in the US. Their software empowers healthcare professionals to deliver exceptional care to patients suffering from various health conditions.
Business Challenge
Our client’s existing patient portal lacked the flexibility of offering patients their preferred choice of accessing the portal – either via a mobile application or a web-based platform. This limited usability was not encouraging patients to engage with the portal’s features. Hence, the client wanted to remodel the patient portal into a versatile system that could be accessible through a mobile app or a web-based platform. This would enable users to easily manage appointments, request new ones, make payments, communicate securely via encrypted messages, and complete necessary intake formalities.
Solution Offered
To address this challenge, we implemented a comprehensive solution encompassing:
  • Technology Modernization and Cloud Enablement: We leveraged cutting-edge technologies to modernize the portal’s infrastructure. This shift to the cloud environment facilitated scalability, improved performance, and enhanced data security.
  • UI UX Redesign and Revamp: Our team conducted a thorough UX analysis to understand user needs and pain points. This required a complete overhaul of the user interface, ensuring a more intuitive and user-friendly experience for both web and mobile platforms.
  • Hybrid iOS and Android App: We developed a mobile app compatible with iOS and Android devices. This provided patients with convenient access to the portal’s functionalities on their preferred operating system.
  • E2E Application Development (Dev, QA, and Deployment): We offered a comprehensive development cycle, including development, rigorous quality assurance testing, server-side deployment, and app store publication for both iOS and Android platforms.
Value Delivered
  • The new user-friendly portal is made accessible through both web and mobile platforms.
  • The redesigned interface simplified navigation, fostering patient engagement.
  • Streamlined appointment management functionalities within the portal minimized administrative burden for healthcare providers.
  • Secure online payment options within the portal empowered patients to settle bills conveniently.
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EHR Patient Portal Modernization | Case Study