Our Singapore-based client is a global integrated healthcare provider, committed to delivering value through their international network of hospitals and embracing future trends for lasting stakeholder benefits.
Our client was facing significant challenges with planning and handling patient appointments. Due to this, their patient no-show rates had touched 20% and their patient late-show rates were at 15%. There were difficulties in managing physician schedules, which resulted in an uneven distribution of patient appointments. Long wait times impacted patient experiences. All in all, these redundancies in the hospital’s current appointment scheduling practices were causing numerous operational inefficiencies, impairing resource optimization, decision-making, quality of care, and cost saving.
