The client got in touch with our ServiceNow experts and discussed their problems. Based on the initial evaluation of the client’s challenges, we decided to adopt a phase-wise consulting and optimization approach.
During the first phase, our experts evaluated the current state of the client’s ServiceNow CMDB and developed a roadmap to assist the healthcare organization in achieving the highest level of CMDB maturity.
After executing the core functions, our experts conducted three in-depth training sessions, each lasting one hour, to empower ServiceNow users in the healthcare organization to effectively utilize the CMDB and offered fourteen days of support following the solution implementation. Multiple types of documentation such as governance documents for future-state CMDB, technical troubleshooting guides, twelve different workshop slide decks, and remote hyper-care documentation, were also provided to the client.
Throughout the project, several challenges arose, such as acquiring credentials for servers such as Linux and Windows, populating the CMDB, and troubleshooting user roles, among others. However, our ServiceNow experts promptly identified and resolved those challenges through collaborative brainstorming sessions with the client.
By successfully executing the tasks in these two phases, we established the foundation for future phases, which will include providing consulting services and evaluating the platform and licenses for further optimization of the client’s ServiceNow CMDB.
