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Numerous enterprises invest in ServiceNow but discover months later that their platform and licenses are underutilized. Many are unaware of the quantifiable benefits that efficient ServiceNow utilization can bring. Or, even if they understand the potential value, the absence of in-house expertise prevents organizations from effectively assessing their ServiceNow environment and identifying cost-saving opportunities.
Several months ago, a US-based healthcare organization approached us for an analysis of their ServiceNow setup and the usage of their IT Service Management (ITSM) Pro and Strategic Portfolio Management (SPM) Pro licenses.
We assembled a dedicated team to conduct the assessment, gather the findings, and provide actionable recommendations to enhance their ServiceNow utilization.
Automation, Cloud, AI-driven Insights – more than “Dreams of the Future” these have become the “Demands of the Present”, to set the stage for a business to be truly digital.
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