ServiceNow for Manufacturing

Empowering Manufacturing Organizations to Accelerate Industry 4.0 Transformation

Manufacturing organizations worldwide are redefining processes across their value chain to keep pace with the Industry 4.0 revolution. Are you also looking to make your Industry 4.0 journey a success?
Implementing ServiceNow solutions, powered by Industry 4.0 technologies, eliminates siloed and manual processes. It enables a holistic view of your operations within a single platform so that you can easily meet ever-increasing customer expectations and maintain smooth supplier relationships.
Looking for an experienced ServiceNow Partner to guide you?

Unlock Smart Manufacturing with Workflow Automation

ServiceNow is empowering distinct types of manufacturing organizations, spanning automotive, semiconductor, consumer goods, and personal care products, among others, to increase operational efficiency and reduce costs. Through its intelligent workflow-based applications, it aims to help manufacturers digitize end-to-end business processes, creating a seamless experience for employees, customers, suppliers, distributors, and other stakeholders.
KANINI is a ServiceNow Premier Partner, and our expertise lies in tailoring ServiceNow solutions to manufacturing organizations’ unique business needs. Leveraging our deep domain knowledge and years of experience in offering ServiceNow advisory, consulting, and implementation services, we help manufacturers ensure seamless integration of ServiceNow solutions with their existing systems, enabling them to accelerate Industry 4.0 transformation and be future-ready.

The Power of ServiceNow in Streamlining End-to-End Manufacturing Processes

Optimizing Supply Chain Operations

Manufacturing organizations can embrace the principles of Industry 4.0 by leveraging ServiceNow’s advanced Source-to-Pay Operations module. They can gain real-time visibility into end-to-end supply chain visibility and make informed decisions to achieve the desired business outcomes.
Through applications like Sourcing and Procurement Operations, Supplier Lifecycle Operations, and Accounts Payable Operations, manufacturers can streamline the procurement process, from sourcing to receiving the goods, facilitate supplier onboarding and manage supplier information efficiently, enhancing internal team productivity and improving supplier relationships, manage compliance with regulatory requirements efficiently by leveraging insights presented on a single dashboard and by automating repetitive tasks, simplify the invoice matching and payment process.

Modernizing IT Operations Management

Solutions such as ServiceNow Discovery and Service Mapping, part of the ITOM module, enable manufacturers to scan their IT network, gather configuration and service data, and automatically ingest into the ServiceNow Configuration Management Database (CMDB), ensuring efficient configuration and IT operations management. Additionally, they can integrate their CMDB with other third-party tools using ServiceNow service graph connectors, maintaining complete information regarding IT resources and configurations.
In addition to these, various other ServiceNow solutions including ServiceNow Certificate Management and Health Log Analytics, provide comprehensive and real-time visibility into TLS certificates, digital services, firewall policies, and other critical aspects of network security and performance.
Learn more about our ServiceNow ITOM and CMDB capabilities.

Revolutionizing Asset Management

ServiceNow IT Asset Management (ITAM) and Enterprise Asset Management (EAM) allow manufacturing organizations to gain complete control of their software, hardware, and other business assets such as machinery, office furniture, vehicles, etc. to optimize resource allocation and reduce unnecessary costs.
ServiceNow Connected Operations helps gather data from IoT devices installed on machinery or equipment and extract actionable insights. It utilizes an IoT bridge to connect with the IoT devices through protocols such as MQTT and HTTP and collect the data. Using the data insights on the ServiceNow Connected Operations Workspace, equipment managers can develop preventative and predictive maintenance programs, minimizing downtime and reducing operational costs.

Reimagining Customer Service Delivery

Customer expectations are constantly increasing, and manufacturing organizations must find new ways to meet their expectations. ServiceNow Customer Service Management (CSM) acts as a bridge between manufacturers and customers, empowering customer service agents to proactively resolve incidents and cases through the CSM portal and create personalized customer experiences.
Issues raised by the customers can be instantly routed to the relevant service agents, streamlining the overall incident resolution process. Additionally, by leveraging the Now Assist for CSM (a Generative AI solution), service agents can also get summaries of customer incidents, which significantly reduces the time taken to understand and resolve customer issues.

Accelerate Your Industry 4.0 Transformation by Leveraging KANINI’s ServiceNow Capabilities.

Managing Security, Risk, and Compliance

With ServiceNow Security Operations (SecOps), manufacturing organizations can gain a holistic view of their security operations and improve their security posture. They can efficiently manage potential cybersecurity attacks that can disrupt their supply chain and business continuity.
In addition, to manage organizational risks and policies, manufacturing organizations can use the ServiceNow Governance, Risk, and Compliance (GRC) application. With a real-time view of compliance and risks on the GRC portal, they can quickly prioritize and resolve deviations in their risk and compliance posture. Repetitive processes can also be automated.
Furthermore, knowledge articles can be created on these two ServiceNow applications to streamline security operations and GRC processes across the organization.
Explore our ServiceNow SecOps and GRC Pages

Enhancing Employee Experience

It is important to train employees and provide them with the necessary tools and resources as they play a crucial role in facilitating business processes.
ServiceNow Manufacturing Connected Workforce is an employee-focused solution specifically built for the manufacturing sector, which provides employees with digital guides and upskilling programs, creating a connected experience across departments. Other such ServiceNow solutions include HR Service Delivery, Workplace Service Delivery, Now Assist for HRSD (Generative AI solution), and a few more. These solutions help simplify end-to-end processes, from onboarding employees and training them to ensuring workplace safety.
Apart from these solutions, manufacturing organizations can implement ServiceNow IT Service Management (ITSM) to efficiently manage incidents raised by employees.

Why Choose KANINI?

Our Differentiators

Tailored solutions to address industry-specific challenges
ServiceNow-certified implementation specialists
Flexible customer-centric engagement models
Assessment-first approach
Prototype-driven projects
5/5 customer satisfaction
100% client referenceability
99% on-time delivery
ServiceNow CMDB, Discovery, and Service Mapping
Problem:
  • Manual ingestion of data into the CMDB, leading to inefficiencies, affecting data quality and IT operations management.
  • Absence of the right expertise to optimize CMDB and IT operations management.
Solution:
  • Implementation of ServiceNow Discovery and Service Mapping to automatically populate configuration and service data into the CMDB, optimizing configuration management.
  • Conducting knowledge-sharing sessions to help employees use the ServiceNow platform effectively.
ServiceNow HAM
Problem:
  • Manual management of hardware assets such as laptops, desktops, switches, routers, and other peripherals is time-consuming.
  • Allocating/retrieving assets to/from employees is a challenging task.
Solution:
  • Implementation of ServiceNow Hardware Asset Management (HAM), adding basic features and establishing the system’s foundation.
  • Integration of automation capabilities into ServiceNow HAM for efficient asset allocation and retrieval.

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