{"id":14185,"date":"2022-07-04T09:14:52","date_gmt":"2022-07-04T09:14:52","guid":{"rendered":"https:\/\/kanini.com\/?p=14185"},"modified":"2023-08-07T07:36:32","modified_gmt":"2023-08-07T07:36:32","slug":"nine-things-to-consider-when-implementing-servicenow-for-itsm-2","status":"publish","type":"post","link":"http:\/\/kanini.com\/blog\/servicenow\/nine-things-to-consider-when-implementing-servicenow-for-itsm\/","title":{"rendered":"Nine Things to Consider When implementing ServiceNow for ITSM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"14185\" class=\"elementor elementor-14185\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc285a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc285a0\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c43304\" data-id=\"1c43304\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2692106 elementor-widget elementor-widget-text-editor\" data-id=\"2692106\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<a href=\"https:\/\/kanini.com\/servicenow\/\">ServiceNow \u2018s\u00a0<\/a>greatest appeal is that it is extremely extensible and can be built with the aid of different integrations into anything the company wants. Besides, a good support catalog comes in. There is no question that affiliations which are by and large proposing license restorations and equipment overhauls for their stagnant ITSM systems are much more deeply in this manner.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a26fe4 elementor-widget elementor-widget-text-editor\" data-id=\"4a26fe4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tAt this time, ServiceNow SaaS commitments are being used by more than 5,000 associations from various endeavors, including 75 percent of Fortune 500 associations.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-570308c elementor-widget elementor-widget-text-editor\" data-id=\"570308c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/kanini.com\/servicenow\/itsm-it-service-management\/\">ServiceNow ITSM<\/a> deals with changing degrees in I&amp;O development in partnerships. In any case , having ROI from more generated ServiceNow use cases would require a low I&amp;O advancement partnership to develop an ITSM Professional license or an advice gathering to assist with the using, preparing and support.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7daa3ea elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7daa3ea\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-97752d7\" data-id=\"97752d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45f9c7f elementor-widget elementor-widget-heading\" data-id=\"45f9c7f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h6 class=\"elementor-heading-title elementor-size-default\">01. Consolidate information management infrastructure<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-553835d elementor-widget elementor-widget-text-editor\" data-id=\"553835d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tServiceNow \u2018s strongest draw is that it is incredibly extensible and can be presented with the aid of different variations into whatever the organization wants. It also goes with a standard support script. As such, a large assembly of IT mechanical assemblies can be replaced and operation chaos of by computerization and revision. ServiceNow likewise, the board database (CMDB) has a dynamic course of action and can be used with deteriorating service affiliation and storage facilities.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8549fc7 elementor-widget elementor-widget-text-editor\" data-id=\"8549fc7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tForrester organized a series of meetings with clients of ServiceNow and assessed that all things considered, affiliations increased the IT profit by $7.5 million, which isolates further by going for:\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cc44c15 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cc44c15\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-43ff373\" data-id=\"43ff373\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b14641 elementor-widget elementor-widget-text-editor\" data-id=\"9b14641\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>75 percent drop in official capital commitment and recording age.<\/li>\n \t<li>Time and energy to address corporate demands rejected by 66 percent.<\/li>\n \t<li>Decline of 50 percent in efforts to endorse polls.<\/li>\n \t<li>Aid 20 percent in IT performance<\/li>\n \t<li>The volume of organizational requests decreased by 20 percent due to automation<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0e8185e\" data-id=\"0e8185e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d26e3c2 elementor-widget elementor-widget-image\" data-id=\"d26e3c2\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"700\" height=\"530\" src=\"https:\/\/kanini.com\/wp-content\/uploads\/2022\/06\/Kanini-information-management-image.jpg\" class=\"attachment-full size-full wp-image-14245\" alt=\"\" srcset=\"https:\/\/kanini.com\/wp-content\/uploads\/2022\/06\/Kanini-information-management-image.jpg 700w, https:\/\/kanini.com\/wp-content\/uploads\/2022\/06\/Kanini-information-management-image-300x227.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-077a85f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"077a85f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-538d0ee\" data-id=\"538d0ee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd896d1 elementor-widget elementor-widget-text-editor\" data-id=\"dd896d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tWhen ServiceNow has a clear view of things and regularly revitalizes the inside stuff and launches new apps, consumers likewise spared incremental expense of significant progress (consistently measured at $200,000).\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1551bd elementor-widget elementor-widget-text-editor\" data-id=\"e1551bd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tIn addition, the execution of <a href=\"https:\/\/kanini.com\/servicenow\/itsm-it-service-management\/\">ServiceNow ITSM<\/a> solve a massive cash-related burden of maintaining structures at the premises:\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1c5ad6 elementor-widget elementor-widget-text-editor\" data-id=\"b1c5ad6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>More than $2.4 million saved from legacy intervention expenses of maintaining critical good ways<\/li>\n \t<li>More than $1 million in one-year post-assignment maintenance expenses removed<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-242e35f elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"242e35f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-db0bea4\" data-id=\"db0bea4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8b26f72 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b26f72\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b9de862\" data-id=\"b9de862\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41fb73a elementor-widget elementor-widget-text-editor\" data-id=\"41fb73a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<strong>Want to Enhance Healthcare Operational Efficiencies?<\/strong>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30dde10 elementor-widget elementor-widget-text-editor\" data-id=\"30dde10\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tRegister for our joint live webinar with ServiceNow (March 16, 8 am PST) to learn how workflow automation and data analytics can help improve healthcare service delivery.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-fb1e885\" data-id=\"fb1e885\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca44444 elementor-widget elementor-widget-button\" data-id=\"ca44444\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-md\" href=\"https:\/\/servicenow.zoom.us\/webinar\/register\/3916775266891\/WN_wT3sl9Q5T3uZuF8A1GEMlg\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-arrow-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"elementor-button-text\"><span style= \"color: #000; font-weight:bold;\">Register Now<\/span><\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4e3662c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4e3662c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-757f8ce\" data-id=\"757f8ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9b00ff7 elementor-widget elementor-widget-heading\" data-id=\"9b00ff7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">02. Growing IT efficiency<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d56ee9d elementor-widget elementor-widget-text-editor\" data-id=\"d56ee9d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tServiceNow empowers IT workers with improved tools for the officials\u2019 motorization and job processes. It helps you to ramp up your skills without enlisting more men. The study carried out by Forrester shows that most affiliations achieved:\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6a2bff elementor-widget elementor-widget-text-editor\" data-id=\"e6a2bff\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>A 20 percent automated target rate for scenes and organizational requests that are most widely perceived.<\/li>\n \t<li>A 75 percent reduction in a coordinated board resource and reporting age effort.<\/li>\n \t<li>A 20 percent increase in IT kit output in the face of ServiceNow \u2018s unified concept.<\/li>\n \t<li>50 percent smaller commitment to direct IT surveys.<\/li>\n \t<li>Fifty percent of the money saved is devoted by and large to far more widely valued, beneficial jobs.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-436c8e7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"436c8e7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-05e00ce\" data-id=\"05e00ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e906e38 elementor-widget elementor-widget-heading\" data-id=\"e906e38\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">03. Accelerating resolution of incidents<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fff8837 elementor-widget elementor-widget-text-editor\" data-id=\"fff8837\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p>ServiceNow impeccably integrates all the details when it applies to a situation, and it orchestrates it, and a short timeline later indicates the most appropriate work procedure for the goals. Therefore, the stage will go all the way to the most suitable section, the proportion of work expended on a single ticket by 60%<\/p><p>Jonathan Hayes, Experian\u2019s VP Global IT Service Quality, meant that the IT sector chief of the company will now easily boost strong sales, rather than 2-3 minutes. Around the same time, in logging tickets, managers put as much as half less strength.<\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b2a9758 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b2a9758\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-62487f1\" data-id=\"62487f1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7bc0fe9 elementor-widget elementor-widget-heading\" data-id=\"7bc0fe9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">04. Enhancing and automating customer support<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0911edb elementor-widget elementor-widget-text-editor\" data-id=\"0911edb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p>Post-allotment organizations registered a decreased number of company tickets with modernized customer service, quicker turnaround times, and increased CX and support level efficiency.<\/p><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8dcdc11 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8dcdc11\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5f90d73\" data-id=\"5f90d73\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce06b1a elementor-widget elementor-widget-image\" data-id=\"ce06b1a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"700\" height=\"530\" src=\"https:\/\/kanini.com\/wp-content\/uploads\/2022\/06\/Kanini-chatbot-image.jpg\" class=\"attachment-full size-full wp-image-14256\" alt=\"\" srcset=\"https:\/\/kanini.com\/wp-content\/uploads\/2022\/06\/Kanini-chatbot-image.jpg 700w, https:\/\/kanini.com\/wp-content\/uploads\/2022\/06\/Kanini-chatbot-image-300x227.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8727c80\" data-id=\"8727c80\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5945f0 elementor-widget elementor-widget-text-editor\" data-id=\"b5945f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<strong>This supports making two ITSM systems outlined in such a way:<\/strong>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dced14 elementor-widget elementor-widget-text-editor\" data-id=\"4dced14\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li>Agent Workspace: a blended conflict center for all agents operating territory support, as a shared source of reality. Each administrator may sign in to review key information, study the full setting of issues and gradually obtain indulgent customer encounters. Your staff can also pick up permission for AI-filled recommendations to serve the far-predominant customer.<\/li>\n \t<li>Virtual Agent is a canny conversational chatbot that provides self-bolstering throughout every day and can effectively address basic requests. This constrains excess work\u2019s heaviness and increases concentration and efficiency on IT bunches.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eb380fa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eb380fa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-00fbb2f\" data-id=\"00fbb2f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3afa6c8 elementor-widget elementor-widget-heading\" data-id=\"3afa6c8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">05. Gain an insight into the activities<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85b1c2d elementor-widget elementor-widget-text-editor\" data-id=\"85b1c2d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tServiceNow helps you to migrate to a single system model and use reliable data to generate on-demand experiences. The stage grants 200 + predefined reports to study. Then again, you can opt to make a personalized one, or use the dashboards for occupation-based evaluation.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b59a78b elementor-widget elementor-widget-text-editor\" data-id=\"b59a78b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tExecution Analytics ease, for example, we will have various samples on your phone, accumulate tools and make steady movements up to your IT errands. Organization Level Management feature incorporates detectable quality with execution of SLAs and allows you to dismember individual and joined progress of SLA and make suitable adjustments.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71eb3d5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"71eb3d5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-896004f\" data-id=\"896004f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e72b46e elementor-widget elementor-widget-heading\" data-id=\"e72b46e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">06. Straighten the process of transition<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8abd20e elementor-widget elementor-widget-text-editor\" data-id=\"8abd20e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tServiceNow adjust the operating structures of the board helps you to proactively tackle unconstrained developments and reduce their risks and challenges. You may opt to use DevOps to motorize the traditional approach to improve job efficiency. Using CAB Workbench to ensure snappier supports, an inexorably amazing IT change methodology can normally be increased to notice official social affairs.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-99fbf05 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"99fbf05\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d54c36c\" data-id=\"d54c36c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a988020 elementor-widget elementor-widget-heading\" data-id=\"a988020\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">07. Reduce the meantime<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-186736a elementor-widget elementor-widget-text-editor\" data-id=\"186736a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tMost ServiceNow customers make sense, according to Forrester, on how to reduce the amount on high-needed activities to 1 percent of the hard and quick number of scenes and demands. Due to improved measurable consistency and far-sighted analysis, considered interactions have regularly prevented 5 + essential events which could have come to fruition on any instance 1 hour of costly near-home time.\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53166c4 elementor-widget elementor-widget-text-editor\" data-id=\"53166c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tServiceNow the performance of the stage has reinvigorated the process of reorganization.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b783830 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b783830\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a3fba25\" data-id=\"a3fba25\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b4de054 elementor-widget elementor-widget-heading\" data-id=\"b4de054\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">08. Improving Wealth Protection<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c74151a elementor-widget elementor-widget-text-editor\" data-id=\"c74151a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\tGet a special panel view of the sum of the incentives from cash linked, stock and legal complexities. ServiceNow gives the IT bunches a solid view of the aspect of the network, including access privileges, costs, and the usage of properties. It, in these lines, essentially energizes the officials\u2019 risk and at some point, problems emerge, stimulates speedier targets.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-06858a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"06858a8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-958fdc7\" data-id=\"958fdc7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c17921a elementor-widget elementor-widget-heading\" data-id=\"c17921a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">09. Setting up the Digital Workforce<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3087af4 elementor-widget elementor-widget-text-editor\" data-id=\"3087af4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p>Last but not least, ServiceNow\u2019s upside choice is a nearby endeavor-grade adaptable application-a commitment that can beat relatively few other ITSM merchants.<\/p><\/div><\/div><div class=\"wpb_text_column wpb_content_element \"><div class=\"wpb_wrapper\"><p>Flexible Agent lets you stay related to your gathering and perform tasks in a hurry or after site. It acts as a characteristic extension of Web ServiceNow plans and supports with features the going forward:<\/p><\/div><\/div><\/div><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0bfb6af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0bfb6af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-de596ce\" data-id=\"de596ce\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d451ce2 elementor-widget elementor-widget-text-editor\" data-id=\"d451ce2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul>\n \t<li><b>Threat and accuracy of officials:<\/b> collecting reports on strategies, unusual events, and threats remotely, close to obtaining accurate knowledge on hazard ratings.<\/li>\n \t<li><b>The board incident and case: <\/b>the ability to go after endeavors, to update records, to grant supports and to respond in several taps to scenarios.<\/li>\n \t<li><b>Board organization in the field: <\/b>improve on-site understanding of the administrator by equipping them with course, checking and handy electronic imprints.<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-acd3fa2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"acd3fa2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6a484d9\" data-id=\"6a484d9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-abdd39f elementor-widget elementor-widget-text-editor\" data-id=\"abdd39f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5>Author<\/h5>\n<p style=\"padding: 15px 0 0 0; text-align: center;\"><img decoding=\"async\" style=\"width: 140px; height: 140px; object-fit: cover; border-radius: 50%; margin: 0; padding: 0;\" src=\"https:\/\/kanini.com\/wp-content\/uploads\/2021\/05\/Kanini-Joshua-Smith-Team.jpg\" \/><\/p>\n\n<h6>Joshua Smith<\/h6>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bb31a8d\" data-id=\"2bb31a8d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3cadf75d elementor-widget elementor-widget-text-editor\" data-id=\"3cadf75d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Joshua is the ServiceNow Practice Director at KANINI. He is a process improvement thought leader and digital transformation expert. Over the past 15 years, Josh&#8217;s focus has always been on achieving organizational maturity and enhancing business processes through implementing tools and workflows to drive transformation initiatives. With experience in multiple verticals from \u2013 manufacturing to healthcare, Joshua brings a practitioner\u2019s perspective when working on business solutions and goals to allow him to advise and guide on industry and process best practices.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ServiceNow \u2018s\u00a0greatest appeal is that it is extremely extensible and can be built with the aid of different integrations into anything the company wants. Besides, a good support catalog comes in. There is no question that affiliations which are by and large proposing license restorations and equipment overhauls for their stagnant ITSM systems are much [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":20578,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[147,17],"tags":[16],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.12 (Yoast SEO v22.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Nine Things to Consider When implementing ServiceNow for ITSM - KANINI<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/kanini.com\/blog\/servicenow\/nine-things-to-consider-when-implementing-servicenow-for-itsm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nine Things to Consider When implementing ServiceNow for ITSM\" \/>\n<meta property=\"og:description\" content=\"ServiceNow \u2018s\u00a0greatest appeal is that it is extremely extensible and can be built with the aid of different integrations into anything the company wants.\" \/>\n<meta property=\"og:url\" content=\"http:\/\/kanini.com\/blog\/servicenow\/nine-things-to-consider-when-implementing-servicenow-for-itsm\/\" \/>\n<meta property=\"og:site_name\" content=\"KANINI\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-04T09:14:52+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-07T07:36:32+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/kanini.com\/wp-content\/uploads\/2022\/07\/itsm-implementation.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Joshua Smith\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joshua Smith\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"http:\/\/kanini.com\/blog\/servicenow\/nine-things-to-consider-when-implementing-servicenow-for-itsm\/#article\",\"isPartOf\":{\"@id\":\"http:\/\/kanini.com\/blog\/servicenow\/nine-things-to-consider-when-implementing-servicenow-for-itsm\/\"},\"author\":{\"name\":\"Joshua Smith\",\"@id\":\"https:\/\/kanini.com\/#\/schema\/person\/97238d52f8bafd8cd27a5e1d750ed8c8\"},\"headline\":\"Nine Things to Consider When implementing ServiceNow for ITSM\",\"datePublished\":\"2022-07-04T09:14:52+00:00\",\"dateModified\":\"2023-08-07T07:36:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"http:\/\/kanini.com\/blog\/servicenow\/nine-things-to-consider-when-implementing-servicenow-for-itsm\/\"},\"wordCount\":1240,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/kanini.com\/#organization\"},\"image\":{\"@id\":\"http:\/\/kanini.com\/blog\/servicenow\/nine-things-to-consider-when-implementing-servicenow-for-itsm\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/kanini.com\/wp-content\/uploads\/2022\/07\/itsm-implementation.jpg\",\"keywords\":[\"ServiceNow\"],\"articleSection\":[\"ITSM\",\"ServiceNow\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"http:\/\/kanini.com\/blog\/servicenow\/nine-things-to-consider-when-implementing-servicenow-for-itsm\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"http:\/\/kanini.com\/blog\/servicenow\/nine-things-to-consider-when-implementing-servicenow-for-itsm\/\",\"url\":\"http:\/\/kanini.com\/blog\/servicenow\/nine-things-to-consider-when-implementing-servicenow-for-itsm\/\",\"name\":\"Nine Things to Consider When implementing ServiceNow for ITSM - 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