Our Point Of View

Our Thoughtwaves. Transcribed.

POV
July 30, 2020

How do you prepare for Intelligent Automation

What started with Robotic Desktop Automation to assist BPOs increase Agent performance especially in processes like Order Processing has since started leveraging OCR, AI and Analytics, BPM, Hybrid Cloud, Cognitive…
POV
July 28, 2020

Adoption of Digital 2.0 by CIOs

Intro: The last decade has thrown many large Enterprises out of Business. Data is now the new oil. Google, Microsoft and Amazon are expanding their partnerships across the globe. 5G…
POV
July 28, 2020

Field Service Management During COVID 19

It is at the core of every utility provider to fulfill and exceed customer expectations in Field Services Management. However, the traditional system of Field service management fails to meet…
POV
July 28, 2020

Best Practices for ServiceNow Customization

ServiceNow is a powerful cloud platform with a range of modules from ITSM, ITAM, SAM, ITOM, to GRC. Whichever modules your organization uses, there are certain universal values that ServiceNow…
POV
July 28, 2020

Best Practices for handling your distributed workforce

Working in a distributed environment, otherwise called ‘Remote working’ has been on the rise for sometime now and is increasingly getting more popular and practical. Covid19 has forced remote working…
POV
July 28, 2020

Predictive Analytics in Healthcare

Healthcare is inherently a data-rich sector, and can, therefore, gain a lot from leveraging data analytics. The shift in the US healthcare industry to value-based care offers the right impetus…
POV
July 28, 2020

Nine Things to Consider When implementing ServiceNow for ITSM

ServiceNow 's greatest appeal is that it is extremely extensible and can be built with the aid of different integrations into anything the company wants. Besides, a good support catalog…