0% backlogs, automated and standardized processes resulted in same day conversion.
A guide for your Digital 2.0 Transformation
Your customers today include Generation Z and Millennials. This group of individuals are mostly native digitals and have adopted to the Digital experience. However, transforming your organization to get digital and provide digital solutions to your employees, customers, partners, investors and other stakeholders will need you to take this journey
If you are a Chief Digital Officer or CIO or a leader putting a vision for your enterprise’s digital journey, here are a series of steps that you should focus on
- Get buy-in from all C-Level leaders
- Identify fast wins for the short term
- Create momentum in the whole organization, Look for bottom down participation – Its important to do this in a way where you encourage and collaborate with the middle rung of leaders and incent them for small successes
- Plan for Change Management
- Identify your lieutenants who will move the needle
- Build a Culture of Continuous Improvement
Now whether you are starting, accelerating or monetizing Digital 2.0 in your Enterprise; KANINI can help you in your journey
KANINI
Transformation
Methodology
KANINI'S methodology for identifying
candidates for transformation
Assess the Environment
- Evaluate current level of automation
- Assess current team structure
- Gather key data and volume metrics
- Assess triggers and channels
- Understand SLA and KPI requirements
Understand the Technology
- Evaluate current core, enterprise applications
- Access current systems and applications used within the process
- Understand how applications are accessed, i.e. VPN, Citrix, web based, etc.
Define Scope and Objectives
- Determine areas of applicability
- Ring fence processes or functions for Proof-of-Concept, if needed
- Develop key performance metrics
- Create baseline assumptions
Solution – Benefits will go beyond cost reduction
KANINI will bring the right people, process, and technology to ensure that you achieve your objectives and ROI that no one else can offer.
Strategic Consulting to start the process
Deploy Projects along with Change Management
Commitment to land the plane
Solution – Benefits will go beyond cost reduction
Streamlined Process
Reduction of processing time
Scalable bots handled more volumes increasing efficiency by 50%.
Cost Avoidance
Reduction of handling time, mature processes and increase in quality resulted in reduction of overheads avoiding rising FTE costs.
