Elevate your Customer Support with ServiceNow CSM

ServiceNow customer service management transforms your conventional support service model into an automated self-service customer portal to meet the growing demand. Customer expectations on instant support service are growing by leaps and bounds every year, with their preference changing from one support channel to omnichannel.

Talk to an Expert

Launch ServiceNow CSM and Delight your customers.

ServiceNow CSM seamlessly integrates the front, middle and back-office teams across departments and engage them all to live and omnichannel support round the clock. With advanced AI chatbots and modernized self-service portals, Servicenow CSM exactly meets customers’ expectations.

ServiceNow CSM in Action. Expertise.

Smart Digital Workflows to Make Customer Happy

Case Management

ServiceNow Case Management streamlines the entire case management process. Customized case forms make an agent work easier to collect only the needed information. Identifying the high-priority tasks followed by timely actions avoids SLA violations.

Agent Workspace

ServiceNow Agent Workspace boosts agent productivity through multitasking. Faster resolution of issues through automated suggestions from AI-powered machine learning and get alerted on future major incidents well in advance. Agents get notified of live updates through activity feed and analytics.

Omni-channel

ServiceNow Omnichannel Support Service enables customers to reach via multi-channel communication path and stores all the previous interactions that happened through chat, email, application, web, social media, or phone calls are organized and recorded in one place.

Proactive Customer Service Operations

ServiceNow Proactive Customer Service Operations alerts the agents on outages and reduces the MTTR drastically. Proactive monitoring leads the agents to reach out only to the affected customers and resolve the issues immediately. Multiple grouping of cases aids the agents’ support customers with readily available information, thus reducing the overall future case volume.

Customer Self-Service Portal

ServiceNow Self Service Portal gives a 360-degree view of ongoing, pending, and closed cases to customers. Self-service portal enhancement delivers a better personal experience in terms of usage and UI functionality.

Virtual Agent

ServiceNow Virtual Agent helps employees and customers to troubleshoot issues on their own with a personalized experience. An AI-powered ServiceNow chatbot with pre-built conversations swiftly resolves issues making it easy for all.

Field Service Management

ServiceNow Field Service Management helps an organization to manage location-based fieldwork safely and efficiently. Seamless integration between teams, modern mobile applications, and ticketing system ensures automatic assignment of jobs to the most qualified field worker.

Knowledge Management

ServiceNow Knowledge Management enhances self-service standards by assisting the customers with the required information through workflow automation, AI-powered machine learning, and relevant articles. Continuous monitoring reveals the knowledge gap that needs to be updated.

Communities

ServiceNow Communities enables peer-to-peer communication for employees and customers, where they gain insights from experts and solve issues on their own. Automatic creation of tickets on unanswered questions in the community forum based on the set rules.

Case Management

Case Management

ServiceNow Case Management streamlines the entire case management process. Customized case forms make an agent work easier to collect only the needed information. Identifying the high-priority tasks followed by timely actions avoids SLA violations.

Agent Workspace

Agent Workspace

ServiceNow Agent Workspace boosts agent productivity through multitasking. Faster resolution of issues through automated suggestions from AI-powered machine learning and get alerted on future major incidents well in advance. Agents get notified of live updates through activity feed and analytics.

Omni-channel

Omni-channel

ServiceNow Omnichannel Support Service enables customers to reach via multi-channel communication path and stores all the previous interactions that happened through chat, email, application, web, social media, or phone calls are organized and recorded in one place.

Proactive Customer Service Operations

Proactive Customer Service Operations

ServiceNow Proactive Customer Service Operations alerts the agents on outages and reduces the MTTR drastically. Proactive monitoring leads the agents to reach out only to the affected customers and resolve the issues immediately. Multiple grouping of cases aids the agents’ support customers with readily available information, thus reducing the overall future case volume.

Customer Self-Service Portal

Customer Self-Service Portal

ServiceNow Self Service Portal gives a 360-degree view of ongoing, pending, and closed cases to customers. Self-service portal enhancement delivers a better personal experience in terms of usage and UI functionality.

Virtual Agent

Virtual Agent

ServiceNow Virtual Agent helps employees and customers to troubleshoot issues on their own with a personalized experience. An AI-powered ServiceNow chatbot with pre-built conversations swiftly resolves issues making it easy for all.

Field Service Management

Field Service Management

ServiceNow Field Service Management helps an organization to manage location-based fieldwork safely and efficiently. Seamless integration between teams, modern mobile applications, and ticketing system ensures automatic assignment of jobs to the most qualified field worker.

Knowledge Management

Knowledge Management

ServiceNow Knowledge Management enhances self-service standards by assisting the customers with the required information through workflow automation, AI-powered machine learning, and relevant articles. Continuous monitoring reveals the knowledge gap that needs to be updated.

Communities

Communities

ServiceNow Communities enables peer-to-peer communication for employees and customers, where they gain insights from experts and solve issues on their own. Automatic creation of tickets on unanswered questions in the community forum based on the set rules.

Insights. Alcove Of Resources.

A Hitchhiker’s guide to Healthcare CSM

Although the healthcare industry is one of the fastest-growing…

Roadmap to Transforming Healthcare Customer Service with ServiceNow

The healthcare industry has…

How to Consider a ServiceNow Partner

ServiceNow is a powerful cloud platform with a range of …

A Hitchhiker’s guide to Healthcare CSM

Although the healthcare industry is one of the fastest-growing industries…

Roadmap to Transforming Healthcare Customer Service with ServiceNow

The healthcare industry has…

Best Practices for ServiceNow Customization

ServiceNow is a powerful cloud platform with a range of…