ServiceNow IT Operations Management

Optimize IT Operations the Smart Way

Modern enterprises use IT operations management solutions to monitor and manage their physical data center, IT infrastructure, and private/public cloud comprising servers, databases, storage, networks, and applications.

ServiceNow ITOM empowers enterprises to achieve a 360° view of their IT ecosystem, enabling proactive diagnoses and remediation and optimizing the IT operational costs.

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Achieve Visibility and Predict Future with ServiceNow ITOM

ServiceNow ITOM allows businesses to gain unprecedented control over both on-premises and cloud resources 24X7, increasing performance and security. Harnessing the power of Artificial Intelligence for IT Operations (AIOps) and machine learning, ServiceNow empowers proactive operations by breaking down silos, eliminating friction, and automating processes.
Are you looking to elevate IT maturity from a reactive stance to a proactive and self-healing approach? With ServiceNow ITOM, you are no longer bound by slow, error-prone processes. Instead, you can foresee and mitigate issues even before they impact users, fostering continuous improvement and driving real business value.

Proactive IT Operations Management with ServiceNow ITOM

Unleash ServiceNow ITOM Potential through Our Premier Partnership

As a ServiceNow Premier Partner, we enable enterprises to effectively utilize the robust ServiceNow ITOM application suite to streamline and automate IT operations. This efficiency translates into reduced costs, enhanced IT service availability, and an overall optimized business foundation. By amalgamating ServiceNow ITOM’s capabilities with our strategic guidance, businesses can transition from reactive to proactive IT operations, optimizing resource management, streamlining processes, and fortifying operational resilience.
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ServiceNow ITOM for Efficiency, Resilience, and Insights Practical Solutions

Predict Issues
Forecast potential IT problems before they disrupt operations by leveraging advanced analytics in ServiceNow ITOM. Reduce downtime and ensure smoother workflows.
Minimize User Impact
Find problems faster by correlating changes and incidents. ServiceNow ITOM offers useful insights into teamwork and suggests actions to prevent outages and boost staff confidence.
Automate Resolutions
Streamline incident resolution with automated workflows. This feature not only saves time but also minimizes errors, allowing IT teams to focus on other strategic tasks.
Discover IT Estate
Gain a comprehensive view of IT assets, their relationships, and dependencies. This insight facilitates better decision-making, resource allocation, and future planning.
Visualize Data Connections
Visualize intricate connections within your IT environment using the service graphs in ServiceNow ITOM. This aids in efficient troubleshooting, impact analysis, and informed decision-making.

Beyond Basic IT Operations

The Advanced Capabilities of ServiceNow ITOM

Configuration Management Database (CMDB)

ServiceNow CMDB is a single system of record maintaining complete information about the IT environment used within an enterprise. Being the heart of ServiceNow, CMDB provides visibility into the management of business applications, assets, compliances, and configurations.
  • A single system of truth to manage all the digital lifecycles
  • Service graph connectors to integrate all the products
ServiceNow CMDB
ServiceNow ITOM Discovery

Discovery

ServiceNow Discovery enables the IT team to accomplish the bird’s eye view of physical, virtual, and cloud infrastructure from a single system and also seamlessly pass the configuration items data into the CMDB.
  • Enhanced management of TLS certificates and firewall policies
  • Significant time savings in IT operations through automated discovery

Service Mapping

ServiceNow Service Mapping brings complete visibility to the list of application services within an enterprise and creates a map of all devices, applications, and configuration profiles. ServiceNow Service Mapping, along with ServiceNow Discovery, boosts control over service-aware operations.
  • Quick resolution of issues and informed decision-making
  • Accurate mapping of services across hybrid-cloud environments
ServiceNow service mapping
ServiceNow Predictive AIOps

Predictive AIOps

ServiceNow AIOps predicts and prevents IT incidents causing a critical business outage. It proactively detects anomalies, physical footprints, and incidents.
  • Automated root-cause analysis aiding in achieving a self-healing state
  • Prevented outages and optimized IT capacity

Health Log Analytics

ServiceNow Health Log Analytics (HLA) reduces the Mean Time to Repair (MTTR) and optimizes the costs by automatically remediating the frequently occurring issues through real-time analysis of log data.
  • Prevention of digital service interruptions
  • Reduced TCO (Total Cost of Ownership)
ServiceNow IT Operations Management ITOM
ServiceNow cloud management

Cloud Provisioning and Governance

ServiceNow Cloud Provisioning and Governance (CPG) empowers the developers to manage the cloud resources on an ad-hoc basis.
  • A centralized location to manage cloud data and cloud resources
  • Effective resource utilization and cost reduction

Certificate Inventory and Management

ServiceNow Certificate Inventory and Management centralizes control of digital certificates, offering a user-friendly Certificate Management Dashboard that simplifies certificate tracking and management.
  • Streamlined certificate renewals and prevention of downtime caused by expired certificates
  • Improved security and compliance measures

Firewall Audits and Reporting

Automate firewall configuration audits, identify vulnerabilities, and generate comprehensive reports to strengthen network security with ServiceNow Firewall Audits and Reporting.
  • Automatic fixing of firewall configuration vulnerabilities
  • Simplified regulatory compliance through detailed reports

Agent Client Collector

The Agent Client Collector built on the Sensu framework is a powerful tool installed on infrastructure components that executes commands, relaying output data to ServiceNow via the MID Server for efficient event and metric storage.
  • Comprehensive access to performance metrics and logs from diverse sources
  • Clear insights into the IT environment

Event Management

ServiceNow ITOM’s Event Management streamlines operations by taming overwhelming alert floods by intelligently correlating and curating alerts from various sources for insights.
  • Precise insights into business service health
  • Actionable notifications that save substantial time in issue resolution

Site Reliability Operations

ServiceNow Site Reliability Operations helps in increasing service resilience by predicting service issues faster and boosting service health and performance.
  • Consistent service uptime with a combination of monitoring, incident response, and automation for reliable user experiences

Now Assist for ServiceNow ITOM – Generative AI in Action

The Now Assist for ServiceNow ITOM harnesses Generative AI capabilities to summarize complicated alerts in Event Management. These AI-generated, easy-to-understand alert summaries allow agents to efficiently analyze and resolve issues, reducing the overall resolution time.
Combining Generative AI Capabilities with ITOM, KANINI helps organizations install and configure Now Assist for ITOM effectively and streamline IT operations management.

Value we Deliver

Some Challenges We Solve

Some Challenges
We Solve

Benefits You Gain

Non-availability of mission-critical business services

High availability of business services

A manual and siloed approach that increases operational cost

Increased productivity by breaking down the siloes

Time-consuming efforts due to repetitive errors

Auto remediate the repetitive errors

Lack of efficient utilization of available resources leading to increased cost

Increased cost savings through effective resource management

Implementing ServiceNow CIO Dashboard for a Holistic View of IT Operations

Benefits

Ensures high availability of business services

Increased productivity by breaking down the siloes

Auto remediate the repetitive errors

Increased cost savings through effective resource management

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Assessment.

Our ServiceNow ITOM experts will assess your enterprise’s current IT Operations Management setup and provide out-of-the-box solutions to create significant business value.

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Words We Love. Testimonials.

What Clients have to say About Us

“We have had a great working relationship with KANINI for 5+ years. A truly fwd looking and trustful partnership which is instrumental in us delivering world class, Global, innovative, complex enterprise secure business solutions using latest technologies and with highest quality. The collaborative culture of this company which Adapts to evolving business needs, its capability to sit With us on the leadership table as not just delivery partners but advisors differentiates them from others. Onshore - offshore resourcing model options gives us flexibility and agility needed in these times. KANINI leadership is always there for us and We are looking fwd to many more wins together.”
A Senior Executive
A Senior ExecutiveFrom a Top Financial Services Company
"I have engaged KANINI'S services for several years involving the development of a comprehensive transportation logistics and risk assessment tool for policy analysis and operations planning. Throughout this entire experience, KANINI staff have demonstrated a high level of knowledge and skill in performing a multitude of software development tasks. Moreover, the culture of the organization reflects a commitment to professionalism, high quality performance and working collaboratively with customers to produce a successful outcome."
Mark Abkowitz
Mark AbkowitzProfessor of Civil and Environmental Engineering, Vanderbilt University, Director

Insights. Alcove Of Assembled Resources.

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WHITEPAPER

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How to Progress to the Next Level of CMDB Maturity with ServiceNow?

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ServiceNow CMDB and Discovery Implementation

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CASE STUDY

ServiceNow Cloud Discovery

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