The client’s existing configuration management process was very basic as they were using a master server spreadsheet to track the inventory of servers and multiple third-party tools such as Tenable, CrowdStrike, SCCM, NetBrain, and VMware to discover CIs. These tools had certain limitations in their capabilities and were not enabling the client to discover the CI data and keep a record of it effectively in order to map the IT components to their products. Additionally, they were not utilizing their ServiceNow Configuration Management Database (CMDB) effectively. As a result, the client was finding it difficult to manage their IT assets and operations, hindering their product development, business processes, and service delivery.
As the next step, our ServiceNow expert team commenced the process of integrating the client’s existing tools with ServiceNow CMDB by: