Enterprise Service Management (ESM) builds high-performance organizations to develop growth strategies and get them rolling quickly. It helps you sense and serve your customers’ needs proactively and creates and nurtures an agile operating model that accommodates new products and services easily.
IT is an important element for breaking silos among individual departments. ServiceNow’s ESM combines Information Technology Service Management (ITSM) and other modules like Customer Service Management (CSM) and HR Service Delivery (HRSD) and more to provide exceptional service-based solutions to your employees across departments. It is an enterprise service catalog solution to bring in a high-performance work environment.
ServiceNow ESM goes beyond ITSM. It approaches all departments of an organization like Finance, HR, Accounts, Administration, Legal, Procurement, and others with a standardized technology platform to create, consume and support their operations efficiently.
An IT department enabled with ESM is well-positioned to support all departments and their non-IT requests and prevent them from going person to person with information spread across spreadsheets and emails and phone conversations.
KANINI’s in-depth ServiceNow experience can offer ESM expertise as a managed service and as a licensed implementation with thought leadership to put your organization on a high-performance track.
For organizations that aim to extend the benefits of their IT Service Management to other departments and improve both employee and customer experience, then ESM is the way to go.
Our ServiceNow ESM experts will assess your enterprise’s current Service Management setup and provide out-of-the-box solutions to create significant business value.