Enterprise Service Management (ESM) builds high-performance organizations to develop growth strategies and get them rolling quickly. It helps you sense and serve your customers’ needs proactively and creates and nurtures an agile operating model that accommodates new products and services easily.
IT is an important element for breaking silos among individual departments. ServiceNow’s ESM combines Information Technology Service Management (ITSM) and other modules like Customer Service Management (CSM) and HR Service Delivery (HRSD) and more to provide exceptional service-based solutions to your employees across departments. It is an enterprise service catalog solution to bring in a high-performance work environment.
ServiceNow ESM goes beyond ITSM. It approaches all departments of an organization like Finance, HR, Accounts, Administration, Legal, Procurement, and others with a standardized technology platform to create, consume and support their operations efficiently.
An IT department enabled with ESM is well-positioned to support all departments and their non-IT requests and prevent them from going person to person with information spread across spreadsheets and emails and phone conversations.
KANINI’s in-depth ServiceNow experience can offer ESM expertise as a managed service and as a licensed implementation with thought leadership to put your organization on a high-performance track.
For organizations that aim to extend the benefits of their IT Service Management to other departments and improve both employee and customer experience, then ESM is the way to go.
Break down silos
Improve standardization across the organization drastically
Deliver better employee and customer experience
Scale SaaS agility while lowering start-up costs
Higher service productivity across the organization
Maximize self-service efficiencies
Enhance overall communication and collaboration efficiency
Reduce operational costs
Refine visibility and governance across departments
Lack of transparency and real-time insights across teams and projects, poor organizational efficiency and performance.
Transform your employee experience by improving engagement and providing smarter insights.
The burden of figuring out the right tools, learning how to use them, and coordinating between different functions.
Simplify service delivery with a single integrated system and deliver scaled services across departments.
Having overtaxed IT team struggling to deliver great services, risking the business with low productivity due to little or less automation.
Create a single portal for all employee requests, automate all identified processes, and reduce contracts approval time from 4 weeks to half a day.
The complexity of integrating siloed business processes while ensuring compliance and being responsive to business needs.
Automate processes for multiple departments with service apps. Reduce typical app development time to just 4 weeks and increase efficiency on mission-critical apps.
Our ServiceNow ESM experts will assess your enterprise’s current Service Management setup and provide out-of-the-box solutions to create significant business value.