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ServiceNow IT Service Management
Future-proof your IT services by aligning them to ITIL standards to efficiently manage the availability and resiliency of services, and deliver a better customer experience. ServiceNow’s ITSM/ITSM Pro brings incident, problem and change management, virtual agent, predictive intelligence, DevOps, and more under a single efficient platform.
Elevate Service Resilience. Deliver Delightful Experience.
ServiceNow ITSM helps organizations plan, deliver and support IT as a service, and enables them to focus on customer needs. It enables you to manage IT services in a single platform, improve productivity, gain full visibility into your processes, and collaborate across departments with always-on IT services.
Incident Management
Boost employee productivity and restore services automatically
Problem Management
Minimize the impact of any service disruptions on business and accelerate resolutions
Change Management
Reduce friction between IT and DevOps. Integrate organization-wide change processes
Request Management
Self-service portal, serve your customer 24/7 and boost user satisfaction
Knowledge Management
Enable your users with info on self-help, troubleshooting, and task resolution seamlessly
Predictive Intelligence
Improve operational efficiency and customer satisfaction with smart suggestions powered by AI
Mobile Agent
Manage team performances and simplify your work
Now Mobile
Create and customize elegant apps, deliver tailored experiences
Agent Workspace
Improve agent efficiency and proactively identify major incidents
Vendor Manager workspace
A single view of your vendors to make meaningful decisions and save on costs
Service Owner workspace
Identify and remediate issues faster, provide the highest quality of service
DevOps
Connect development tools, centralize configuration data, and manage teams with value stream management
Migrate to CSDM Framework
Migrate to
CSDM Framework
Leverage Common Services Data Model (CSDM) to connect each of your service management processes with the Configuration Management Database (CMDB) to align business services and technology configuration items across the platform.
Implementing CSDM in Stages: Application focus
Implementing CSDM in Stages:
Application focus
A Clear Framework for Every IT Service in One Place.
ServiceNow ITSM consistently leads the service delivery process with far higher efficiency compared to any of its counterparts in the industry. It helps reduce service delivery costs by creating a predictable IT organization. 2017 Forrester Research quantified the value of ServiceNow ITSM and reported that it helps provide cleaner audits, increased customer delight, and highly efficient incident management.
Reduce the volume of service requests and high-priority incidents.
Increase overall IT delivery capacity and interconnect departments seamlessly.
Significantly reduce IT infrastructure costs.
Reduce IT team’s time spent on issue resolution.
IT Service Management Process Integration
Value we Deliver
Some Challenges We Solve
Some Challenges
We Solve
Benefits You Gain
High cost of services and siloed departments increase resolution time and slow down modernization
Highly efficient platform to deliver resilient and cost-effective services with higher control over recurring tickets and service requests
Disparate systems, tools, and processes create high friction in service management
A single view of service delivery management to improve service quality and save millions of dollars
Complex and difficult to manage IT environment with barriers to achieve objectives in service delivery transformation
Replace legacy and point tools with ITSM to reduce administration time and implement CMDB to all processes
Slow app deployments and inefficient change processes decelerate service delivery
Automated ticket creation and no deployment handover to operations
Take a Free
Assessment.
Our ServiceNow ITSM experts will assess your enterprise’s current IT Service Management setup and provide out-of-the-box solutions to create significant business value.
Words We Love. Testimonials.
What Clients have to say About Us
“We have had a great working relationship with KANINI for 5+ years. A truly fwd looking and trustful partnership which is instrumental in us delivering world class, Global, innovative, complex enterprise secure business solutions using latest technologies and with highest quality. The collaborative culture of this company which Adapts to evolving business needs, its capability to sit With us on the leadership table as not just delivery partners but advisors differentiates them from others. Onshore - offshore resourcing model options gives us flexibility and agility needed in these times. KANINI leadership is always there for us and We are looking fwd to many more wins together.”
"I have engaged KANINI'S services for several years involving the development of a comprehensive transportation logistics and risk assessment tool for policy analysis and operations planning. Throughout this entire experience, KANINI staff have demonstrated a high level of knowledge and skill in performing a multitude of software development tasks. Moreover, the culture of the organization reflects a commitment to professionalism, high quality performance and working collaboratively with customers to produce a successful outcome."
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