To identify the right solution for our client, our ServiceNow experts assessed the clients’ existing systems and workflows. We then came up with a proof-of-concept of the solution — a domain-separated ServiceNow IT Service Management (ITSM). Subsequent to the client’s validation and receiving their approval for the POC, we kickstarted the implementation process by allotting respective roles and responsibilities among our ServiceNow business analysts, architects, and developers.
The domain-separated ServiceNow IT Service Management (ITSM) solution includes features such as Incident Management, Change Management, Problem Management, and Request Management.
As the next step, we helped our client onboard multiple existing and new clients seamlessly onto their single ServiceNow instance. Our experts ensured proper
configuration of the settings to bring security between each of their customer’s data and processes and achieve strict compliance. Also, the ITSM agent workspace allowed our client to resolve user tickets and send surveys to their customers through an intuitive dashboard. This enabled the client to improve their service agents’ productivity and reduce their workload and enhance user satisfaction.
Additionally, by implementing the ServiceNow IT service catalogs, our client could enable their employees and customers to easily access the product & service offering catalogs.