ServiceNow Security Operations (SecOps)

With SIR, manage the life cycle of your security incidents from initial analysis to containment, eradication, and recovery. Our ServiceNow® Security Incident Response enables you to get a comprehensive understanding of incident response procedures performed by your analysts, and understand trends and bottlenecks with insight-driven dashboards and reporting.

Benefit from a Secure Configuration Assessment (SCA) application that aggregates scan results from integrations with configuration scanning applications. Prioritize configuration compliance issues using the Configuration Management Database (CMDB) and tightly integrate with the IT change management process to remediate non-compliant configurations.

Configuration Compliance works with third-party SCA scanner applications and integrates with Governance, Risk, and Compliance (GRC) for continuous monitoring.

The ServiceNow® Vulnerability Response application, which is a component of the SecOps application suite, enables quick remediation of threats by automating the import and grouping of vulnerable items according to group rules. Vulnerability data is pulled from internal and external sources, such as the National Vulnerability Database (NVD) or third-party integrations. These applications work parallel to make your IT department faster and more efficient threat response.

Address security incidents armed with data intelligence with the ServiceNow® Threat Intelligence application which allows you to identify indicators of compromise (IoC). Access and provide a point of reference for your company’s Structured Threat Information Expression (STIX™) data. Included in Threat Intelligence is the Security Case Management application, which helps analyzing threats posed by targeted campaigns or state actors.

The Trusted Security Circles application allows users to generate and receive community-sourced observables (in the form of IP addresses, hashes, domains, URLs, and so forth) with the goal of improving threat prioritization and to shorten time to identify and remediate threats. Identify suspicious network activity, and inquire to other members of the circle when observed. Protect not only IT assets of Trusted Security Circle members, but also safeguard your supply chain with this capability.

Eliminate manual or disconnected processes, remove bottlenecks and integrate processes between people and systems efficiently with our approach to workflows. Simplify and automate interactions that involve forms, requests, approvals, and events using a drag and drop interface that visualizes the entire sequence of activities in an easy to understand flowchart.

Leave your operational management worries behind, ServiceNow® Orchestration automates IT and business processes for operations management. Don’t let disparate tools and lack of coordination slow down your teams, extend the workflow engine to manage processes and automate elements even outside of a ServiceNow® instance. Accelerate service delivery, increase service agility and use data insights to measure and track ROI.

ServiceNow® offers a multitude of options for third-party integration capabilities and even provides configuration instructions for activating plug-ins. Enable your organization to leverage this seamless integration to increase functionalities and use the platform more resourcefully.