The client is a US-based leader in the behavioral and mental health space, endeavoring to meet and exceed healthcare providers’ expectations by offering advanced, feature-rich, and user-friendly technology solutions.
The client’s provider portal was helping behavioral and mental health providers gain complete visibility into patients’ medical records and deliver personalized care. However, the portal needed a transformation to effectively execute certain tasks, such as onboarding providers, streamlining collaboration among healthcare professionals, and more. Also, the client wanted to make the system more user-friendly and reduce the need for frequent maintenance, which impacted care delivery.
To modernize this legacy Provider Portal, the software vendor was seeking to partner with a technology services company that would bring its extensive experience on board in effectively modernizing their systems.