Case Study

Implementing a Clinical Performance Assessment Tool

A top US dialysis services organization advances its care delivery and improves patient satisfaction.

A top kidney dialysis services provider streamlines their workflows and improves health care delivery by implementing an advanced process monitoring tool.
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Industry & Region: Healthcare, USA
Technology Stack: Programming Languages: C#, Back-end Framework: .NET Core, Front-end Framework: Angular, Angular State Management Library: NgRx, Cloud Platform: GCP, Infrastructure as Code (IaC) Tool: Terraform, Version Control: Gitlab, Database: PostgreSQL
Client Overview
Our client is a leading dialysis services organization in the US, striving to deliver advanced kidney care services by leveraging modern and transformative technology solutions.
Business Challenge
The provider wanted to better assess patient and vendor satisfaction to quickly address any issues. The performance tracking system that they were using was inadequate for meeting their patient-focused objectives.
Hence, the provider needed to modernize their existing application into a robust solution that would allow them to continuously monitor service quality across the value chain and take prompt action to improve patient outcomes.
Solution Offered
The client sought an experienced technology partner to help transform their monitoring solution. Our experts first conducted a code review of the existing application to identify gaps in features and functionalities. Based on the findings, we overhauled the application according to the provider’s needs.
We added advanced capabilities like clinical analytics, continuous improvement tracking, and more. Leveraging Angular, we also built an intuitive interface and optimized performance for a seamless user experience.
During the unit testing in the development phase, a target of 85% code coverage was set to ensure a bug-free application. We also held Sprint Demonstrations to gather the client’s feedback and later incorporated it into the tool.
All these efforts led to the successful implementation of a robust solution that empowered the healthcare organization to better monitor operations and deliver excellent patient care.
Value Delivered
  • Accelerated process and quality improvement initiatives.
  • Enhanced patient and vendor satisfaction.
  • Identified long-term cost-saving opportunities.
  • Ensured compliance with regulatory standards and reporting requirements.

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Implementing a Clinical Performance Assessment Tool