Our experts evaluated the client’s existing EHR platform and began the integration of a modern automated appointment scheduling module into it. The new appointment scheduler was designed to deliver a seamless online appointment booking experience to all the different patient groups through its three different workflows –
In this workflow, the patients would click on the appointment scheduling widget on the clinician’s website and fill out a questionnaire to provide all essential medical details. After completing the questionnaire, they would select an available time slot with their preferred provider. They would then complete the OTP verification process and make the payment to receive the appointment details and portal login credentials by email.
Here, the patients wouldn’t need to fill out the questionnaire. They would sign into the patient portal on the clinician’s website with their credentials and schedule appointments with their preferred clinician.
In this third workflow, the system would automatically identify patients with complex health conditions based on the responses in the questionnaire. These patients would then be redirected to the provider’s customer care page, where the customer care team would guide them through the appointment scheduling process.
Subsequently, based on the EHR vendor’s requirements, we created a user-friendly interface and made sure that the questions, modalities, tasks, surveys, real-time availability, and other elements included in the module could be modified as per the clinicians’ needs. Google ReCAPTCHA V3 and secure OTP (One-Time Passcode) verification were also integrated into the module to prevent unauthorized access and ensure a safe user experience. Additionally, we provided the EHR vendor with a step-by-step guide to help the behavioral health providers deploy and use the solution in no time