Utilizing multiple monitoring tools and repositories to identify the connections between IT components & services and to store that data may not be effective for configuration and service management. This approach can lead to fragmented data, high maintenance costs and efforts, and operational complexity.
To overcome this challenge and gain comprehensive visibility into the relationships between IT components and services, organizations across industries such as Manufacturing, Healthcare, and Banking & Financial Services (BFS), among a few others, are implementing ServiceNow’s service-aware CMDB (Configuration Management Database).
From ensuring proper IT compliance management to enabling automated identification of security vulnerabilities and improving change management, a service-aware CMDB helps transform end-to-end IT and business processes.
