The client had been using the ServiceNow Configuration Management Database (CMDB) to manage the configurations of their large number of IT systems. This allowed the senior management to get a centralized view of the IT data for insights and informed decision-making. The CMDB was being managed by their in-house IT team using several manual processes and it is here that the company faced a few challenges –
Our experts helped the client’s in-house team to materialize their plan of implementing ServiceNow Discovery and Service Mapping tools to automatically gather IT data from various sources. Our experience and expertise in ServiceNow enabled the successful implementation of these ServiceNow tools. This automated the process of identifying the relationships between IT systems and business services and populating the data in their ServiceNow CMDB.
The consolidation of all the data in the CMDB optimized the company’s overall configuration management process, helping the team to progress to the next level of CMDB maturity and strengthen its ITOM capabilities.