What started with Robotic Desktop Automation to assist BPOs increase Agent performance especially in processes like Order Processing has since started leveraging OCR, AI and Analytics, BPM, Hybrid Cloud, Cognitive Vision and Elastic DBPM to offer intelligent automation to clients in multiple functions of different industries.
The advancement in AI/ML capabilities has led to increased use cases of intelligent automation. Providers who are able to offer zero-touch Intelligent Automation are disrupting the back-office shared service centers of Enterprises. This is also disrupting the offshoring concept as Automation now allows Enterprises to significantly reduce the cost and keep the more complex interactions at home with reduced staff. Intelligent Automation has been one of the fastest embraced digital 2.0 technologies by organizations as part of their digital transformation roadmaps.
Some of the AI technologies that have been embraced by Intelligent Automation include
If you are planning for Intelligent Automation journeys, you should consider the following
Kanini is a Digital 2.0 enabler that can help organizations embrace digital transformation in it’s true sense. We can provide zero touch automation for processes like Order Processing, Invoice Processing, Reports to Reconciliation, Provider Data Management, Claims Management etc