Key points and homework to do before starting implementation
Getting Started with ServiceNow – the Roadmap
Best Practices You Should Be Using in Your ServiceNow Instance Today
Understand how ServiceNow works before attempting any changes
Avoid changing existing scripts
Stick to the Out-of-the-Box (ITIL) processes
Stick to what is already available. It is likely you don’t need to create something on your own, it probably already exists. It is an all-too-common mistake for developers to create new functionality which is not really needed. You should always carefully explore what comes with ServiceNow before writing any script.
Choosing the Right Partner
Joshua is a process improvement thought leader and digital transformation expert at KANINI. Over the past 15 years, his focus has always been on achieving organizational maturity and enhancing business processes through implementing tools and workflows to drive transformation initiatives. With experience in multiple verticals from – manufacturing to healthcare, Joshua brings a practitioner’s perspective when working on business solutions and goals to allow him to advise and guide on industry and process best practices.