These solutions from ServiceNow are provided to organizations through a subscription-based licensing model, which means, organizations pay a yearly fee or once every 3 years to access the relevant products. An organization’s ServiceNow license costs would depend on the type and number of licenses it decides to buy for the required ServiceNow applications. The licensing model allows organizations to scale their software usage and optimize costs according to their needs and resources, promoting flexibility and cost-effectiveness along with a host of other advantages.
Different Types of ServiceNow Licenses
Requester
Fulfiller
Business Stakeholder
Unrestricted User
Recommended Reading: ServiceNow License Optimization: Why is it important to maximize value?
Purchasing the Right Mix and Number of ServiceNow Licenses
For example, if an organization wants to implement ServiceNow ITSM and has 100 service agents who would solve requesters’ queries and 30 professionals who would approve or deny the requests, it may have to purchase 100 ITSM fulfiller licenses and 30 ITSM business stakeholder licenses to meet its requirements.
However, it is essential to remember that the license cost is just one part of the overall cost of ServiceNow implementation. Other costs, such as consultation fee, setup and integration costs, and so on and forth, would determine how much an organization needs to spend for ServiceNow implementation. Read our blog post on ServiceNow Pricing to learn more about the costs involved in implementing ServiceNow including license costs.
Recommended Reading: What are the 3 Important Factors that Determine ServiceNow Pricing?
Looking for expert insights into ServiceNow licenses or aiming to streamline license management?
The Way Forward
Author
Ravi Rajamani
Ravi is the ServiceNow Practice Lead at KANINI. He brings close to 18 years of experience in the IT industry and has strong program & project management skills spanning ServiceNow, Resource Management, Solution Design, and Service Delivery. He has a proven track record of helping enterprise customers leverage ServiceNow platform efficiently.