The Economic Impact of Implementing ServiceNow Security Operations

Learnings from the Forrester Total Economic Impact™ Study

With the ever-growing complexity and volume of cyberattacks, it’s no secret that companies benefit tremendously when they are able to streamline their cybersecurity efforts. In order to gauge the true return on investment that companies can extrapolate upon deploying the ServiceNow Security Operations module, ServiceNow commissioned a study in association with Forrester Consulting, The study titled “Total Economic Impact”, provided a framework for evaluating the financial impact of investing in ServiceNow to improve security incident and vulnerability response processes.

For the purposes of this study, Forrester conducted in depth customer interviews on their experience with ServiceNow’s Security Operations workflow (consisting of Security Incident Response and Vulnerability Response). With a deep-dive methodology, Forrester was not only able to provide excellent insight into customer experience, benefits, costs and risks associated with the investment but also provide a framework to provide hard data and projected values for ServiceNow’s performance in the future.

ServiceNow Security Operations helped these customers:

Cost Savings And Business Benefits Enabled by ServiceNow Security Incident Response and Vulnerability Response

Quantified Benefits:

For the purposes of this study, Forrester aggregated the experiences of the interviewed customers and combined the results into a single composite organization. The composite organization experiences the following risk-adjusted present value (PV) quantified benefits over three years:

Unquantified Benefits:

All companies — big or small — have critical assets to protect, including customer data that will cause business damage or market setback if violated. Therefore, organizations need security orchestration tools that can connect security and IT teams to respond faster and more efficiently to security incidents and vulnerabilities and to get a definitive view of their security posture. ServiceNow Security Operations brings organizations to a single platform connecting security and IT teams to respond faster and more efficiently.

For more information on how you can secure and transform business infrastructure with SecviceNow SecOps, download this eBook. For access to the full Forrester report, click here. 

To learn more about ServiceNow Security Operations, and the value you can gain for your organization, connect with us for a free consultation or visit


Joshua Smith

Joshua is a process improvement thought leader and digital transformation expert at KANINI. Over the past 15 years, his focus has always been on achieving organizational maturity and enhancing business processes through implementing tools and workflows to drive transformation initiatives. With experience in multiple verticals from – manufacturing to healthcare, Joshua brings a practitioner’s perspective when working on business solutions and goals to allow him to advise and guide on industry and process best practices.

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