Highlights of ServiceNow’s Rome Release – Enhancements to the Now Platform

ServiceNow, the enabler of digital workflows to empower organizations with improved operational efficiencies, has announced its Now Platform Rome release. The latest Rome release brings innovative features and enhancements designed for the “new normal”. Today’s hybrid work era needs additional tools to manage evolving business models, handling the employee fatigue crisis, and accelerating automation and […]

Top 5 Strategies to Drive Customer Service Innovation

Customers’ buying decisions in the current hyper-connected world are driven by the information they’re obtaining from various online sources such as websites, blogs, videos, discussion forums, and social networks. By the time they enter the buying funnel, they already know what they want and how much they want to pay for it. And, it does […]

Importance of Customer Service in Healthcare and How to Improve It

The success of every enterprise in today’s highly competitive business landscape across industries is defined by the quality of customer service that they can deliver. This fact holds good even for the healthcare industry. Good customer service is very critical to the success of the healthcare business—since customers (Read: Patients) would usually be in their most […]

Roadmap to Transforming Healthcare Customer Service with ServiceNow

The healthcare industry has undergone many technological changes and has evolved with time. Even so, healthcare providers are massively focused on their practice, which involves treating as many people as possible. Undoubtedly, this is their number one priority. However, this priority often becomes a reason to overlook other sides of the practice such as patient […]

A Hitchhiker’s guide to Healthcare CSM

Although the healthcare industry is one of the fastest-growing industries, it isn’t unanimously considered to be a business by many people. Nevertheless, it continues to grow rapidly and transform into a consumer-centric industry, where patients have become consumers and know that they deserve a better customer service experience than they are offered. Today, consumers are […]